You’ve got questions, we’ve got answers!
Do I need to make a reservation in advance?
During peak hours such as weekends, we can usually accommodate some walk-up bookings. Just look for our staff in the blue Paddle N’Party shirts hanging out near the docks.
Where do I get on and off of the equipment?
How long can I rent the equipment for?
All of our equipment can be rented directly from the website in 1 and 2 hour increments.
Can you deliver equipment to a different location?
What if I am late to my reservation?
What if I am late bringing the bike back to the starting point?
Where am I allowed to paddle to?
Can I stop to take a Swim?
How many people per piece of equipment?
Is there an age requirement?
You must be 18 or older to rent equipment as an individual. Anyone under 18 must have guardian in same group.
Is it dangerous?
Before patrons are allowed on the equipment, they must thoroughly read through the waiver and sign to acknowledge that they understand the risks.
Do I need to sign a waiver?
Do I need a reservation to ride?
Payment in full is required at the time of the reservation.
Our booking software does not allow reservations made less than two hours in advance. If you’d like to book a last-minute reservation please call Paddle N’ Party Customer Service directly at (413) 427-0458 and a staff member will manually book your ride if we have availability.
Can I cancel my reservation?
What is the weather policy?
Where do I park?
Due to the high foot traffic from the restuarant, customers are asked to park in the gravel lot on the far side of the Marina. A parking attendant is available to give rides to our location. Please have your confirmation ready.
What should I wear?
Is there a height or weight requirement?
You must be 4’10 or taller and under 350 pounds to ride the HydroBikes. Paddle-boards 230-250lbs, single person kayak 250-300lbs, and a tandem two person kayak 500lbs. If the capacity is exceeded equipment is less stable, decreases the performance, and is more susceptible to capsizing.
Do I need a life jacket?
Rentals come equipped with a life jacket, you may also bring your own if it is Coastguard Approved. Lifejackets must be worn at all times.